Declined Payments

Your payment may decline for multiple reasons. Please check that your address has been submitted correctly or contact your bank/credit card company for more information. You can contact your card company to let them know you are making a foreign transaction if there are issues.

If you continue to experience a decline, please contact us so we can look into our system to see if we are able to provide you any further insights about the issue. Please have your username ready.

AVS Mismatch/Zip Code (Postal Code) verification

If you receive an AVS mismatch notice, it may be due to an international zip code. The system is unable to validate zip codes with letters.

For example, if your zip code is V6B0H2, please remove the letters so that it becomes 60200. If 60200 does not work, try with 60201.

If this does not work, please try a US-based card or contact your credit card company and let them know there was an issue with an address/zip code verification as you are making a US purchase.

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