If you’ve set up two-factor authentication but are having problems logging in to your account, there are a few things you can do.
Use your backup codes
When you set up two-factor authentication, you were given a set up backup codes to write down and save in a safe place. If you still have them, you can use one of them as your authentication code when you log in to your account.
Check if you’re already logged in somewhere else
Even if you can’t log in to the Reddit app on your phone, you may be logged in to Reddit on your computer. If you are, you can visit your account settings to generate new backup codes.
Submit a request to Reddit
Sometimes we can help you get access to your account. Submit a request explaining what happened and you’ll be asked to verify your account. (Please note that we get a lot of requests, so it may take several days to hear back from someone.)
If you have more questions that aren’t covered in these FAQs, check out r/help. Someone may have had the same question, or you can ask a new one and a Reddit administrator or one of your fellow redditors will help you out.